Introduction
Welcome to We Go Cup. We believe privacy is every player's right — not just a rule to follow. From the moment you create an account, through every game session, withdrawal, or bonus claim, we handle your information with the highest level of protection.
This Privacy Policy is written to give you a clear picture — what information we collect, why we collect it, how long we keep it, and what your rights are. We want you to enjoy the We Go Cup game lobby, bingo, Sports Betting, and all our other services with complete peace of mind.
This policy applies to our website, mobile app, and all digital services. By using our services, you agree to the terms of this policy. If you have any questions, our support team is always here to help.
What Information We Collect
We Go Cup collects three types of information — what you provide directly, what is generated automatically while you use our services, and what comes through third-party verification.
- Identity Information: Name, date of birth, national ID number, or passport details (for KYC verification)
- Contact Information: Email address, mobile number
- Financial Information: Payment methods, transaction history, and withdrawal details
- Device & Technical Information: IP address, browser type, operating system, device ID
- Gaming Behaviour: Game session duration, bet history, login timestamps
- Cookies & Tracking Data: Site navigation patterns, preferred pages, session data
How Your Information Is Used
All collected data is used strictly for specified, legitimate purposes. we go cup never sells your information or uses it for unrelated purposes or shares it with third parties.
- To create and manage your account
- To verify identity (KYC) and confirm age
- To ensure secure payment processing and fast withdrawals
- To prevent fraud and money laundering
- To promote responsible gaming and identify at-risk behavior
- To send personalized offers and bonuses (with your consent)
- For platform technical improvements and performance analytics
- To comply with legal obligations
Data Sharing Policy
We Go Cup never sells your personal information to third parties. In certain circumstances, limited data may be shared — strictly to meet legal obligations or to deliver our services.
- Payment Processors: With secure payment gateway partners to process transactions
- KYC Verified by: With licensed third-party verification providers to confirm identity
- Regulatory Authority: With licensing authorities and law enforcement agencies for legal requirements
- Technology Partners: With hosting, cybersecurity, and analytics providers who are bound by our privacy policy
Every partner is required to sign a data protection agreement. They may only use your information for the specified purpose — nothing else.
Data Retention Period
We do not keep your data longer than necessary. Different types of information have their own retention periods.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Complying with financial regulations |
| KYC Documents | 5 Years | AML Guidelines |
| Gaming Logs | 3 Years | Dispute Resolution |
| Marketing Data | Until consent is withdrawn | Personalized Offers |
Cookie Policy
We Go Cup uses cookies on its website and app to make your experience smoother and more personalized. Cookies are small text files stored on your device that help the site remember your preferences.
- Essential Cookies: For login sessions and security — these cannot be disabled
- Functional Cookies: To remember language preferences and interface settings
- Analytical Cookies: To understand user behavior and improve site performance
- Marketing Cookies: To show you relevant offers based on your interests (with your consent)
You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling certain cookies may limit some features of the platform.
Your Rights
You Are Always in Control
We Go Cup believes every player has the right to full control over their own data. Contact our support team to exercise any of the rights listed below.
- Right to Access: You can find out what information we hold about you
- Right to Rectification: You may request corrections to any inaccurate or incomplete information
- Right to Erasure: You may request deletion of your data under certain circumstances
- Right to Restrict Processing: In certain cases, you can request that the use of your information be restricted
- Data Portability: You can request your information in a structured format
- Right to Withdraw Consent: You may opt out of marketing communications at any time
Data Security Measures
We Go Cup uses industry-standard technology to protect your data. Multiple layers of security are in place at every stage of storing and transferring your information.
- SSL/TLS Encryption — 256-bit encryption on all data transfers
- Two-factor authentication (2FA) — for account security
- Regular security audits and penetration testing
- Encrypted database servers and firewall protection
- Restricted access controls — only authorized personnel can access data
- 24/7 security monitoring and suspicious activity detection
That said, no one can guarantee 100% security on the internet. We strongly encourage you to keep your password secure and avoid logging in on unfamiliar devices.
Policy Updates
We Go Cup may update this Privacy Policy from time to time — for example, when new services are launched, regulations change, or technology improves. For any significant changes, we will notify you by email or platform notification.
You can always check the "Last Updated" date at the top of the page to see when the policy was last revised. Continued use of our services means you accept the latest version of the policy.
Quick Summary
- Your Data Is Never Sold
- 256-bit SSL Encryption
- KYC Secure & Confidential
- Opt Out Anytime
- Right to Erasure
- 24/7 Security Monitoring
Support Contact
Contact us for any privacy-related questions or requests.